General Instructions for Patients & Relatives
Accommodation Choices
You are free to choose any category of accommodation. Your billing class will be dependent on the category of room you select. All the rooms are equipped with the basic facilities. The room shall be vacated when the patient is transferred to ICU. Room holding by a relative is permitted at extra cost. This is subject to the availability of rooms. A relative has to vacate the room if required for patient service.
You are free to choose any category of accommodation. Your billing class will be dependent on the category of room you select. All the rooms are equipped with the basic facilities. The room shall be vacated when the patient is transferred to ICU. Room holding by a relative is permitted at extra cost. This is subject to the availability of rooms. A relative has to vacate the room if required for patient service.
Patient Food Services
As food is an important aspect of quality patient care, patient food will be provided by the hospital cafeteria as per the consultant's advice and the patient’s nutrition requirements. A total of 9 courses per day are provided to the patient in the patient room. No outside food is allowed on the hospital premises either for patients or for attendants.
As food is an important aspect of quality patient care, patient food will be provided by the hospital cafeteria as per the consultant's advice and the patient’s nutrition requirements. A total of 9 courses per day are provided to the patient in the patient room. No outside food is allowed on the hospital premises either for patients or for attendants.
Pharmacy Services
The hospital has a 24/7 working in-house pharmacy. All medicines will be provided to you directly in your room against the doctor’s prescription.
The hospital has a 24/7 working in-house pharmacy. All medicines will be provided to you directly in your room against the doctor’s prescription.
Pathology and Imaging Services
The hospital has a well-equipped pathology and imaging services department. All investigations available in the hospital have to be performed here only.
The hospital has a well-equipped pathology and imaging services department. All investigations available in the hospital have to be performed here only.
Surgical Clearance
In the case of surgery, the patient shall not be taken for surgery without getting OT clearance from the billing department and clinical clearance from the anaesthetist/physician.
In the case of surgery, the patient shall not be taken for surgery without getting OT clearance from the billing department and clinical clearance from the anaesthetist/physician.
Visitor Policies
At the time of admission, patients’ relatives are given three passes: one attendant pass and two visitor passes.Friends and other relatives are encouraged to visit the patient from 4 p.m. to 7 p.m. with a visitor pass. This policy is in place to ensure infection control and minimise disturbances to patients and medical staff.
At the time of admission, patients’ relatives are given three passes: one attendant pass and two visitor passes.Friends and other relatives are encouraged to visit the patient from 4 p.m. to 7 p.m. with a visitor pass. This policy is in place to ensure infection control and minimise disturbances to patients and medical staff.
Linen Usage
We encourage patient attendants to use linen provided by the hospital. Please avoid bringing in outside linen, as this may cause infection.
We encourage patient attendants to use linen provided by the hospital. Please avoid bringing in outside linen, as this may cause infection.
Cafeteria Facilities
As outside food is not allowed, we have cafeteria facility for all relatives and attendants.
As outside food is not allowed, we have cafeteria facility for all relatives and attendants.
Mobile Phone Guidelines
Relatives are allowed to keep mobiles on the premises, but please keep them in vibration mode to avoid disturbance to any patient. Please talk slowly. Visitors should maintain a quiet environment and avoid unnecessary noise to optimize patient rest. Keep visits short and quiet.
Relatives are allowed to keep mobiles on the premises, but please keep them in vibration mode to avoid disturbance to any patient. Please talk slowly. Visitors should maintain a quiet environment and avoid unnecessary noise to optimize patient rest. Keep visits short and quiet.
Child Safety
Children below 12 years are not allowed in patient areas for their own safety.
Children below 12 years are not allowed in patient areas for their own safety.
Prohibited Items
Smoking and chewing tobacco is strictly prohibited on the hospital premises.
Smoking and chewing tobacco is strictly prohibited on the hospital premises.
Discharge Process
The Discharge can be authorized by your visiting consultant either in writing or telephonically by providing discharge instructions to the in-house doctors on the phone. Room checkout/discharge time is 12:00 Noon. After declaring discharge, it may take a minimum of 2 hours to complete the entire discharge procedure. In case you have availed of the cashless facility, the time taken for discharge will depend upon authorization received from the TPA or insurance company. This time could range from 4 hours to a day depending on the situation.
The Discharge can be authorized by your visiting consultant either in writing or telephonically by providing discharge instructions to the in-house doctors on the phone. Room checkout/discharge time is 12:00 Noon. After declaring discharge, it may take a minimum of 2 hours to complete the entire discharge procedure. In case you have availed of the cashless facility, the time taken for discharge will depend upon authorization received from the TPA or insurance company. This time could range from 4 hours to a day depending on the situation.
Billing and Discharge Summary
We will not levy extra room charges due to TPA approval/procedural delays in billing. After settling the total bill, your discharge will be authorized by the billing department. You will be given a discharge summary and all the investigation reports on discharge. In case of reimbursement/cashless, you will be given a copy of the reports and hospital C-Form.
We will not levy extra room charges due to TPA approval/procedural delays in billing. After settling the total bill, your discharge will be authorized by the billing department. You will be given a discharge summary and all the investigation reports on discharge. In case of reimbursement/cashless, you will be given a copy of the reports and hospital C-Form.
Post Discharge Process
After completing discharge formalities, the details about Post Discharge Process will be explained to you by our in-house doctors/RMO. At the time of discharge, issued relative passes shall be returned to the billing department. In case of any misplacement or loss of passes, Rs.100/- per pass will be charged.
After completing discharge formalities, the details about Post Discharge Process will be explained to you by our in-house doctors/RMO. At the time of discharge, issued relative passes shall be returned to the billing department. In case of any misplacement or loss of passes, Rs.100/- per pass will be charged.
Room Verification
At the time of admission and discharge, nursing staff will verify the room facilities.
At the time of admission and discharge, nursing staff will verify the room facilities.
Important Intercom Numbers
| Area | Intercom | Area | Intercom |
|---|---|---|---|
| Reception | 701 / 702 | Nursing Station 1 | 120 |
| Cafeteria | 725 | Nursing Station 2 A | 260 |
| I P Billing | 704 | Nursing Station 2 B | 270 |
| TPA / Corporate | 705 | Nursing Station 3 | 320 |
Patient's Rights & Responsibilities
- Respecting values and beliefs, any special preferences, cultural needs, and responding to requests for spiritual needs.
- Respect for personal dignity and privacy during examination, procedures and treatment.
- Protection from neglect or abuse.
- Treating patient information as confidential
- Refusal of treatment
- A right to seek an additional opinion regarding clinical care.
- Informed consent before the transfusion of blood and blood components, anesthesia, surgery, initiation of any research protocol and any other invasive/high risk procedure/treatment
- A right to complain and information on how to voice a complaint
- Information on the expected cost of the treatment.
- Access to their clinical records.
- Information on the name of the treating doctor, care plan, progress and information on their health care needs
- Determining what information regarding their care would be provided to self and family.
Patient’s Rights
- To behave in a polite and respectful manner with other patients, hospital staff and doctors.
- To understand that though the confidentiality of records will be maintained authorized statutory bodies, insurance companies or your payer would be allowed to view your records.
- To understand that any discontinuation in treatment or to leave against medical advice would be at your own risk.
- To not to damage hospital property and to comply with hospital policies (e.g no smoking, no tobacco chewing, no spitting, maintaining silence)
- To provide TPA/Insurance details at the time of admission. To follow billing policy for deposit and TPA/Corporate payments.
- To give honest update on health status during course of treatment.
- To provide complete and correct information about demographic, any other treatment going under other doctor and known allergy to your care provider.
- To follow the treatment plan advised by your care provider.